Returns

Returns are accepted within 60 days of purchase for an exchange, refund or store credit.  Original shipping charges are non-refundable, unless there was a problem with your shipment.  Returns can be made by mail or by visiting our Museum Shop in New York City.  For mailed returns, please allow 2-4 days for us to process your return once it arrives at the museum and 5-10 days for a refund to appear on your credit card statement or a store credit to be issued.

1. Circle the item(s) you are returning on the packing slip that arrived with your order.

2. Include a copy of the packing slip with your return.

3. Choose a return option:

Exchange: Call us at 212.423.3333, or email [email protected] to order a replacement item.  This ensures the item you want is available.  We will charge your order to be shipped immediately and issue a credit to your account when we receive your return.

Standard Return: If you paid by credit card, we will issue a credit to your account as soon as we receive your return.

Gift Return: A store credit will be issued in the amount of the return and can be redeemed through a phone order, online, or by visiting the Jewish Museum Shop in New York City.

4. Insure your shipment and obtain a tracking number from your shipper. Unfortunately, lost return shipments are the responsibility of the sender.

5. Mail to:

The Jewish Museum Shop, 1109 Fifth Avenue, New York, NY 10128, Attention: Returns

Merchandise must be received in its original condition. We regret that we are unable to accept for return personalized items, special order or made-to-order items, opened CD's or DVD's, or pierced earrings unless defective or damaged in shipping.

Please report issues such as damages or missing parts within two (2) weeks of delivery. After this period, we may be unable to offer a replacement or refund.

Store credits can be redeemed by phone, online, or at the Jewish Museum Shop in New York City.