We are available to help with any questions by phone or email.  Please allow some additional time for us to respond.

For questions about orders already placed, email [email protected]

For all other questions, email [email protected]

Call us at 212.423.3333

Jewish Museum members receive a 10% discount on all merchandise purchased from the Jewish Museum Shop - online, in stores, or by phone. In addition, members receive various benefits such as free admission to the Museum, exclusive members-only previews, and discounts to public programs. Special out-of-town and net memberships are available. When you join online or by phone, you are immediately eligible to save on your current purchase. To become a member and enjoy these benefits, click here.

To receive your member discount online, go to Sign In/Sign Up and choose "yes" for "Are You a JM Member?", then enter your member number in the box provided. After you have added your member information, sign out and sign back in to activate your member discount. Following this process, it will automatically be deducted during the checkout process.

To update your member information, go to My Account and edit Contact Information.  This also applies also to new members who have previously created an account with us.

Shipments to New York State include sales tax, computed after adding merchandise total plus all shipping & handling charges. Apparel, tallit and kippot are tax-exempt.

If you have received a promotion code, simply enter the given code in the "Discount Code" box located in "My Cart" and checkout pages.

Gift wrapping is available on each product detail page.  Simple check the Gift Wrap box and include your message when you add your item to the cart.  Gift wrap is $5 per item.
 

If an item is temporarily sold out and more stock is coming soon, we will ship all other items on your order and include a note on your packing list to expect the out of stock item soon. There will be no additional shipping charge for the second shipment. If it is the only item you ordered, we will email you with an estimated arrival date should it be beyond our typical delivery window. If an item is no longer available, we will ship all available items on your order and email you about the sold out item, so you can choose an alternate item. In any case, you will not be charged for sold out items.

The Jewish Museum makes every reasonable effort to ensure that all of the transactions made on our website are secure. All credit card numbers that are submitted to the site are encrypted using a "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information transmitted over the internet. The online Jewish Museum Shop is secured by CloudFlare.

To prevent unauthorized access and maintain data accuracy, we have put in place appropriate electronic and administrative procedures to safeguard the information we collect online.

To receive mailings notifying you about special offers and products from the Jewish Museum Shop, check the box next to "Yes, I'd like to receive emails from the Jewish Museum Shop!" on the Sign Up page or under Mailing List in My Account. You can also add your email in the footer area of our website. Your mailing information will not be shared with third parties outside of the Jewish Museum. You may receive mail about Jewish Museum membership, public programs, special exhibitions, and travel. Museum mailings are sent through the mail and by e-mail.

If you have been receiving Museum mailings and wish to have your name removed from our mailing lists, email us at [email protected] or unsubscribe within your online shop account.

If you are an artist or manufacturer looking to submit new products to be sold in the Jewish Museum Shops, please contact our merchandising office at [email protected]. Your email will be forwarded to the appropriate buyer for review.