Shipping Information


***Important Passover Holiday Shipping Information***
Due to Passover closings at the museum, orders will not be shipped on the days below. Shipping will resume on the next business day that the museum is open.

Monday, April 14th, after 11:00 am
Tuesday, April 15th
Wednesday, April 16th
Monday, April, 21st
Tuesday, April 22nd

We’re Heartbeat Safe!
The Jewish Museum Shops website (shop.thejewishmuseum.org) is not vulnerable to the OpenSSL heartbeat security flaw known as “Heartbleed.” Feel safe when shopping our Thawte-certified site and have a Happy Passover!

Thank you for your support. Proceeds from your purchase benefit the educational mission of
The Jewish Museum.

Contact us about an order already placed
By e-mail: orders@thejm.org
By phone: (212) 423-3333.

How long will it take to process my order?
All in-stock items will be shipped within 2 business days of reciept of your order.
We try to keep all items that appear online in stock. There are times when something online is sold out, either temporarily or permanently. Should this happen to an item you have ordered, we will promptly contact you by e-mail or the phone number provided on your order. Be sure to enter your name and address correctly in order to avoid delays. To check availability of an item, call (212) 423-3333.

What shipping carrier does The Jewish Museum Use?
We ship Via UPS and cannot ship to a PO Box. Please use a street address only for your "Ship To" address.

Shipping Rates for deliveries in the United States
Standard shipping rates are listed below. Please allow 5-10 business days for your package to arrive.

Order Range Cost
$0 - $15.00 $5.75
$15.01 - $30.00 $7.75
$30.01 - $50.00 $8.75
$50.01 - $75.00 $11.75
$75.01 - $100.00 $14.75
$100.01 - $150.00 $17.75
$150.01 - $200.00 $20.75
$200.01 - $300.00 $24.75
$300.01 - $500.00 $27.75
Over $500.00 $30.75


Express Delivery
Expedited Service (2-3 Business Days) add $14.95 to the standard rates.
Overnight Service (1 Business Day) add $24.95 to the standard rates.
Expedited and Overnight orders must be received by 11 am EST.
Add 1 additional business day to orders received following 11am EST.

Above applies to orders within the contiguous United States.

Canadian Orders
For deliveries to Canada, add $20 to the chart above.
This fee covers international brokerage charges. Canadian recipients will need to pay all customs, duty and taxes directly to UPS upon delivery. These fees are determined by the Canadian Government and collected by UPS. Please allow 5 - 10 business days for your order to arrive.

Alaska and Hawaii
For deliveries to Alaska and Hawaii, add $10 to the chart above. This amount will be added to your order after processing.

In-Store Pick Up
Orders may be placed online to be picked up in our shop at The Jewish Museum at 1109 Fifth Avenue in Manhattan from Sunday through Friday (see Saturday pick up information below). Just select "In-Store Pick Up" from the shipping method drop-down menu when placing your order. If you are prompted for a shipping address, check the box next to "Ship To My Billing Address". Orders can be picked up in Celebrations (our design shop) during shop hours. Orders placed before 11:00 am can be picked up after 1:00 pm on the same day. Orders placed after 11:00 am can be picked up on the next day that the shop is open. Orders placed from out-of-state will be adjusted for New York sales tax.

Saturday Pick Up
For in-store pick up on Saturdays, select "Saturday Pick Up" from the shipping method drop-down menu. Orders for Saturday pick up must be placed before 3:00 pm eastern on Friday. Pick up your order at the Museum's admissions desk. There is no same-day pick up on Saturdays.

Call (212) 423-3333 to confirm that your order is ready for pick up.

How will I know my order has shipped?
You will receive a confirmation e-mail immediately following the receipt of your order. You will receive a 2nd e-mail notifying you that your order has been processed. This means we shipped your order via UPS. At this time, we are unable to offer tracking information in our e-mail correspondence to you. If you would like to track an order, please e-mail us at orders@thejm.org or call (212) 423-3333 for assistance.

International Orders
We value our international customers. Please read our shipping process to understand what will happen after your order is placed. When you place an online order using an international shipping address, shipping costs will be displayed as $0.00. Since shipping rates vary based on country and weight of package, we will e-mail you with shipping costs (a $5 handling fee is included) within 2 business days of receiving your order. Please reply to this e-mail that you accept these fees. We will not ship your order until you accept the fees. If we do not hear from you after 3 e-mail attempts, your order will be canceled. When we receive your acceptance e-mail, we will ship your package the following business day and update your order total.

We ship international orders via USPS Express Mail, which allows us to track the shipment. Once it is shipped, it takes approximately 5-10 business days for the package to arrive at your door.

Order recipients are responsible for any customs duties, taxes, or special fees applied upon delivery in the destination country.

Art Culture and Shop
Proceeds from the sale of merchandise on our website or in our stores support the mission of The Jewish Museum.
Order by Phone: 212.423.3333
The Jewish Museum, 1109 Fifth Avenue at 92nd Street, New York, New York 10128
©2013 The Jewish Museum

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