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Shipping Information

Contact us about an order already placed:

orders@thejm.org
(212) 423-3333


How long will it take to process my order?
All in-stock items will be shipped within 3 business days of reciept of your order.

 

What happens if an item I ordered is out of stock?
All items that appear online should be in stock, however, there are rare instances when an online product is sold out, either temporarily or permanently. Should this happen to an item you have ordered, we will promptly contact you by the e-mail or phone number provided on your order. To check availability of an item, call (212) 423-3333.


What shipping carrier does The Jewish Museum Use?
We ship via UPS and cannot ship to a PO Box. Please use a street address only for your "Ship To" address.


Shipping Rates for deliveries in the United States
Standard shipping rates are listed below. Please allow 5-10 business days for your package to arrive.

 


Order Range Cost

$0 - $15.00 $5.75
$15.01 - $30.00 $7.75
$30.01 - $50.00 $8.75
$50.01 - $75.00 $11.75
$75.01 - $100.00 $14.75
$100.01 - $150.00 $17.75
$150.01 - $200.00 $20.75
$200.01 - $300.00 $24.75
$300.01 - $500.00 $27.75
Over $500.00 $30.75

 

Express Delivery
Expedited Service (2-3 Business Days):  Add $14.95 to the standard rates.
Overnight Service (1 Business Day):  Add $24.95 to the standard rates.


Expedited and Overnight orders must be received by 11 am EST.
Add 1 additional business day to orders received following 11am EST.

 

Please note: Express delivery is only available to order shiped within the contiguous United States.


Shipments to Canada
Add $20 to the standard rates.


This fee covers international brokerage charges. Canadian recipients will need to pay all customs, duty and taxes directly to UPS upon delivery. These fees are determined by the Canadian government and collected by UPS. Please allow 5 - 10 business days for your order to arrive.


Shipments to Alaska and Hawaii
Add $10 to the standard rates.

 

This amount will be added to your order after processing and will not appear in your cart at checkout.

 

In-Store Pick-up  

Orders may be placed online to be picked up in our shop at the Museum during store hours Sunday through Friday and at the Museum admission desk on Saturday.  Orders placed from out-of-state will be adjusted for New York sales tax. 

 

Sunday through Friday Pick up:  

  • Select "In-Store Pick-up" from the shipping method drop-down menu when placing your order.
  • If you are prompted for a shipping address, check the box next to "Ship To My Billing Address".
  • Orders placed before 11:00 am can be picked up after 1:00 pm on the same day. Orders placed after 11:00 am can be picked up on the next day that the shop is open.

 

Saturday Pick Up:

  • Select "Saturday Pick-up" from the shipping method drop-down menu.
  • If you are prompted for a shipping address, check the box next to "Ship To My Billing Address".
  • Orders for Saturday pick-up must be placed before 3:00 pm EST on Friday. There is no same-day pick up on Saturdays.

 

To check on the status of your in-store pick-up, call us at 212.423.3333


How will I know my order has shipped?
You will receive a confirmation e-mail immediately following the receipt of your order. You will receive a 2nd e-mail notifying you that your order has been processed and shipped. 

 

International Orders
Please read below for how we handle international orders.

  • When you place an online order using an international shipping address, shipping costs will be displayed as $0.00.
  • Since shipping rates vary based on country and weight of package, we will e-mail your specific shipping costs (a $5 handling fee is included) within 2 business days of receiving your order.
  • Please reply to the e-mail that you accept these fees. We will not ship your order until you accept the fees. If we do not hear from you after 3 e-mail attempts, your order will be canceled.
  • When we receive your acceptance e-mail, we will ship your package the following business day and update your order total for billing.
  • International orders are shipped via UPS International, which allows us to track the shipment. Once it is shipped, it takes approximately 5-10 business days for the package to arrive at your door. 
  • Order recipients are responsible for any customs duties, taxes, or special fees applied upon delivery in the destination country.


We ship international orders via USPS Express Mail, which allows us to track the shipment. Once it is shipped, it takes approximately 5-10 business days for the package to arrive at your door.  Order recipients are responsible for any customs duties, taxes, or special fees applied upon delivery in the destination country.

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