We want you to be 100% happy with your purchase. If you aren’t, we’re here to help.
Returns are accepted within 60 days of purchase for an exchange, refund or store credit. Original shipping charges are non-refundable, unless there was a problem with your shipment. Returns can be made by mail or by visiting our Museum Shops in New York City.
To Return by Mail:
1. Circle the item(s) you are returning on the packing slip that arrived with your order.
2. Include a copy of the packing slip with your return.
3. Choose a return option:
Exchange – call us at 212.423.3333 to order a replacement item. This ensures the item you want is available. We will charge your order to be shipped immediately and issue a credit your account when we receive your return.
Return for Refund – If you paid by credit card, we will issue a credit to your account as soon as we receive your return.
Gift Return – We will issue a store credit, which can be redeemed through a phone order, online, or by visiting the Jewish Museum Shops.
4. Insure your shipment and obtain a tracking number from your shipper. Unfortunately, lost return shipments are the responsibility of the sender.
5. Mail to:
The Jewish Museum Shops
1109 Fifth Avenue
New York, NY 10128
Merchandise must be received in its original condition. We regret that we are unable to accept for return personalized items, opened CD's or DVD's, or pierced earrings unless defective or damaged in shipping.
If your package was damaged in transit, please contact us as soon as possible to receive a replacement or refund. 212.423.3333
Store credits can be redeemed in any of our shop locations.
Store credits can be redeemed by phone at (212) 423-3333. Simply shop online, prepare a list of items (including item numbers) you wish to purchase and call us with your store credit information. At this time, we are unable to process store credits online.