Store Policies


All proceeds from sales of merchandise on our website or in our stores are used to support the mission of The Jewish Museum.

The Jewish Museum is one of the world's largest and most important institutions devoted to exploring the remarkable scope and diversity of Jewish culture. Through its groundbreaking exhibitions and unparalleled collection, which spans 4,000 years from ancient artifacts to contemporary art, the Museum is a source of education, inspiration, and shared values for people of all cultures. To visit The Jewish Museum online, click here.

The Jewish Museum Member's Discount
Jewish Museum members receive a 10% discount on all merchandise purchased from The Jewish Museum Shops - online, in stores, or by phone. In addition, members receive various benefits such as free admission to the Museum, exclusive members-only previews, and discounts to public programs. Special out-of-town and net memberships are available. When you join online or by phone, you are immediately eligible to save on your current purchase. To become a member and enjoy these benefits, click here.

To receive your member discount online, go to My Account or Login. Check the "I am a Member" box and enter your member number. The discount will automatically be deducted during the checkout process. New members will receive a temporary coupon code following joining to be used until their member number is assigned. Enter the temporary code in the "Coupon Code" box at check out for immediate savings.

Sales Tax
Shipments to New York include an 8.375% sales tax, computed after adding merchandise total plus all shipping & handling charges. Apparel, tallit and kippot are tax-exempt.

Returns
Your satisfaction is our goal.

Please inspect your order upon delivery. If your item has arrived damaged or there is a mistake with your order, please call customer service at (212) 423-3333 immediately.

If you are not satisfied with your purchase or gift, and it is in saleable condition, you may return your merchandise within 60 days for an exchange or refund in the form of your original payment. Gift recipients will receive a store credit -- with a gift receipt or packing list, credit will be in the amount of the original purchase price; without a gift receipt or packing list, store credit will be in the amount of the current sale price. Shipping & Handling and Gift Wrap fees are non-refundable.

The following merchandise will not be accepted for refund or credit:
Ketubbot
Tallit
Personalized items
Open DVD or CD’s
Pierced Earrings

Please follow the return instructions included in your package for returning merchandise. Or follow the instructions below.

Send returns to:
The Jewish Museum Shops
1109 Fifth Avenue
New York, NY 10128
Attention: Returns
-Include a copy of either the receipt or packing list. This will help us quickly process your return and give you the proper credit amount.

-Insure your shipment. Return by UPS or insured Parcel Post. Lost shipments are the responsibility of the sender.

-If you wish to exchange your return for something else, please clearly note item numbers and descriptions for the exchange.

Merchandise must be received in its original condition. We regret that we are unable to accept for return personalized items, opened CD's or DVD's, or pierced earrings unless defective or damaged in shipping.

Store Credits
Store credits can be redeemed in any of our shop locations. For locations, click here.

OR

Store credits can be redeemed by phone at (212) 423-3333. Simply shop online, prepare a list of items (including item numbers) you wish to purchase and call us with your store credit information. At this time, we are unable to process store credits online.

Promotion Codes
If you have received a promotion code, simply enter the given code during check out in the "Coupon Code" box located on your "My Shopping Bag" page. Merchandise discounts will appear in the "Extra Discount" column. Shipping discounts will appear on the "Final Purchase Approval" page. Please note that only one code can be entered per order.

Gift Wrap and Gift Messages
We can wrap all the packages in your order for a flat fee of $6.00 in our Jewish Museum gift wrap. Simply check the box next to "Check here to use our Gift Wrap Services" on the "Billing and Shipping Information" page. $6.00 will be applied to your order and seen on the "Final Purchase Approval" page. There is also a space to enter a gift message.

Sales to the Trade
The Jewish Museum offers Museum reproductions for sale to the trade. If you represent a store, gift shop or other retail institution and are interested in selling The Jewish Museum products, please call 212-423-3253 or email wholesale@thejm.org

To view our online selection of Jewish Museum reproductions, click here.

Corporate Gift Giving
Let us help you select gifts from our shops for your corporation or business. We can also help with gifts for honorees. Ask about special pricing for corporate sales. For assistance, please call 212-423-3253 or email wholesale@thejm.org.

Online Security
The Jewish Museum makes every reasonable effort to ensure that all of the transactions made on our website are secure. All credit card numbers that are submitted to the site are encrypted using a "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information transmitted over the internet. The online Jewish Museum Shop is secured by Thawte.

To prevent unauthorized access and maintain data accuracy, we have put in place appropriate electronic and administrative procedures to safeguard the information we collect online.

Mailing List
To receive mailings notifying you about special offers and products from the The Jewish Museum Shops, check the box next to "Join our mailing list" on the "My Account" page. You might also receive mail about Jewish Museum membership, public programs, special exhibitions, and travel. Mailings are sent through the mail and by e-mail.

Your mailing information will not be shared with third parties outside of The Jewish Museum for marketing purposes.

If you have been receiving Museum mailings and wish to have your name removed from our mailing lists, email us at shop@thejm.org.

Please Note
In the event a Jewish Museum product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, The Jewish Museum shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. The Jewish Museum shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Jewish Museum shall issue a credit to your credit card account in the amount of the incorrect price.

Art Culture and Shop
Proceeds from the sale of merchandise on our website or in our stores support the mission of The Jewish Museum.
Order by Phone: 212.423.3333
The Jewish Museum, 1109 Fifth Avenue at 92nd Street, New York, New York 10128
©2013 The Jewish Museum

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